Case Studies

Challenge:

Front-desk staff spent 5+ minutes crafting every member reply, causing long holds and inconsistent tone.

Solution:

Deployed QV Copilot inside Mike's contact-center tool to suggest apology scripts, membership offers, class schedules, and follow-up templates.

Results:

• 35% reduction in average handle time
• 4.7/5 average CSAT score on assisted interactions
• 20% uplift in one-click upsells (e.g. personal-training upgrades)

Challenge:

After-hours calls and web chats went unanswered, losing roughly 3 leads per day.

Solution:

Rolled out QV CustomerRep chat widget, voice receptionist, and video-avatar on Mike's site to handle routine questions and schedule pickups.

Results:

• 100% of inbound chats & calls answered 24/7
• 25% of AI-handled calls booked into in-store visits
• Zero additional headcount required

Challenge:

1,200 trial-membership leads sat cold in CRM; online ads underperformed without social proof.

Solution:

1. Sent automated re-engagement texts to 1,200 old leads (zero ad spend)
2. Ran a "Win a $50 Gift Card" review & referral campaign
3. Instant SMS follow-up on new arrival "Notify Me" web forms
4. Fed clicks from Facebook ads into the same booking engine
5. Guaranteed AI call-answering + sales coaching

Results:

• 80 tours booked in week 1 from stale leads
• 50 new 5-star Google reviews, 10 referral sign-ups
• 3× ROI on subsequent paid-ad spend
• 20% lift in month-over-month revenue

Challenge:

Mike wanted to launch a side-business selling digital marketing services but lacked an agency infrastructure.

Solution:

Using QV Marketing, he spun up "Local Digital Marketing Co." in under 10 minutes with full white-label branding, run-time campaign templates, analytics dashboards, and billing.

Results:

• 5 clients onboarded in month 1
• 3× average campaign ROI for those clients
• Zero developer or marketing headcount needed on day 1